Money Back / Returns 

Our policy lasts 2 days. If 2 days have gone by after your delivery, unfortunately we can’t offer you a 100% refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

 

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Listed health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Book with obvious signs of use.

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

- Any item that is returned with more than 2 days after delivery 

- Inner wear Clothing & Socks

- Baby Feeding Bottles

- Hand Gloves

- Cosmetics & Skincare products 

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Refunds (if applicable) 

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 Business days. 

Late or missing refunds      

If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company, it may take some time before your refunds are officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you still haven't received your refunds, please contact us at support@mobilights.com. 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with the picture of the damaged product to support@mobilights.com and send your item to:

MobiLights,  Neeladri Road, Neeladri Nagar,

Electronic City Phase 1,                                                 

Bangalore,

Karnataka, India - 560100.

Phone: +919663522720
 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
 

Returns Shipping 

To return your product, you should mail your product to:

MobiLights, Neeladri Road, Neeladri Nagar,

Electronic City Phase 1,                                                 

Bangalore,

Karnataka, India - 560100.

Phone: +919108857655

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over ₹750, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.